Stephen Brown Aviation Art

How to Buy

We use PayPal as our payments processor but if you do not have a PayPal account that’s no problem as there is an option to pay with a number of major credit cards including VISA, Mastercard, American Express and Maestro.
Please note our payment processing account is in the name of Aviation Eye Art Prints, Books and Cards and the transaction should appear on your statement as
‘PAYPAL *AVIATIONEYE’
 

Payments Processing using PayPal

Contacting Us To Order

By Telephone or Fax    UK: 0121 355 1333         International: +44 121 355 1333
The phones are manned during our office hours of Monday to Saturday 09.30 to 17.00 UK time. Outside these hours please leave a message with your contact number and we will call you back as soon as possible.

By e-mail:     sales@stephenbrownaviationart.com
SPAM FILTERS - please note we ALWAYS reply to ALL e-mails within a couple of days at the most - if you do not get a reply it is because we have not received your mail, or you have not received our reply - this is usually due to incorrect spam filtering. Please call us in this event.
Note: You can check an items availability by e-mail and also reserve it if you wish but please do not send credit card details by e-mail; call us with these or alternatively use our secure online ordering facility.

Write to:   Stephen Brown Aviation Art, Framework Gallery, 16 Birmingham Road, Sutton Coldfield,
West Midlands   B72 1QG   United Kingdom

Please remember to give us a contact telephone number so we can get back to you quickly if we have any query with your order.

Payment by cheque (UK customers only):
Please make cheques payable to Framework Gallery Ltd.
Please remember to add the correct amount of postage.
The cheque will take at least 2 weeks to clear from when we receive it before we can process the order.
It is strongly recommended that you call us before sending a cheque so we can confirm availability of the item you want and if necessary reserve it for you.

Online Ordering
All of the items on this site can be purchased using our secure online ordering system. In any of the Galleries you can double click the thumbnail image to go through to a more detailed description of the print with a larger image. Click on the
Add To Cart link to put the item in your shopping cart, a window will appear which will confirm what you have added. You can then either close the window and continue shopping or proceed to the Checkout where you will be asked for name, address, credit card details etc.

All credit card transactions are processed using encryption and secure server technologies.

Insured Post and Packaging

UK - 6 per order
All items are sent flat packed unless specifically requested otherwise.

Overseas
Please call or drop us an email. We will calculate the lowest possible shipping rates based on the size, weight, value and urgency of your order.

FOR MORE INFORMATION PLEASE GO TO OUR SHIPPING PAGE

Overseas Orders - Exchange Rate
We can only accept overseas payments made by credit card or PayPal - the payment will be deducted in GB Pounds and will be converted to your local currency at the exchange rate on the day of processing. Please check the exchange rate before ordering as fluctuations will mean that the final price may differ from day to day. The price is also exclusive of any local import taxes that may be levied.

Lay Away Scheme
Most items on this site can be reserved for up to a week with just a phone call. If you would like to reserve for longer then our Lay Away option may suit you. More info..

Privacy Policy
We recognize the importance of privacy with regard to our customers. It is necessary that we have access to certain personal information in order that we can fulfil orders and news updates.

The key points of our privacy policy are:

    We do not disclose customer information to third parties other than when order details are processed as part of the order fulfilment.
    All online transactions are processed using secure server facilities.
    We never send unsolicited sales emails.
    Click here to see our Privacy policy in more detail.

Our Guarantee
If you anything you buy from this site does not in any way meet your expectations then you can return it for a no-quibble full refund. Just send the item back in the same condition that you received it within 14 days of purchase and we will process a full refund. We would appreciate if you could contact us in advance if you are going to do this but it is not absolutely necessary.

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Stephen Brown Aviation Art               0121 355 1333

sales@stephenbrownaviationart.com

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